having got all chilled out bt have managed to piss me off yet again. I rang them to find out where my complaint had got to and guess what they managed to cut me off - *!*!!*!*!*!*!!*!*!!**!*!*!!*! is all I have to say. I am about ready to explode. Further updates later - although if there is a sudden darkcloud over east london it may well be that I have exploded